Care Process
Getting started with STA Community Nursing & NDIS Services is simple. From your first enquiry to ongoing care, we guide you through every step — so you always know what to expect and feel confident in the support you’re receiving.
Our four steps
- Initial enquiry and assessment – we listen to your needs, goals and funding, then arrange an assessment.
- Personalised care plan – a plan built around your goals, preferences and routine.
- Matching your care team – carers and clinicians whose skills and personality suit you.
- Ongoing support and reviews – regular check-ins so your care keeps up with you.
Before you get in touch
It helps to know who needs support, what kind of help you are looking for and how your care might be funded, but please do not worry if you do not have all the answers. Our funding options page explains the main ways to pay for care, and we can help you work out the rest.
The people who deliver your care
Your care can involve nurses, support workers and allied health clinicians working together. Learn more about our care professionals, or see our nursing, home care, allied health and NDIS services.
Care process: questions
How long does it take to get started?
It depends on your situation and how your care is funded. Call us and we will explain what to expect for you.
Can a family member or carer contact you for me?
Yes. Family members, carers and support coordinators are welcome to get in touch, and we will involve you in decisions about your care.
Ready to start? Call 1300 782 227 or start your journey online, and we will take you through each step of our care process.
Explore our Care Process services
Talk to our Care Process team
Not sure which service you need? Tell us a little about the support you are looking for and we will point you to the right one.