Matching Your Care Team
We carefully match you with carers and clinicians whose skills and personality suit your needs, so you’re supported by people you trust and feel comfortable with.
What we think about when we match you
- the skills and qualifications your care needs
- your preferences, such as language, interests or the kind of person you would like to be supported by, where we can accommodate them
- your schedule and where you live
- personality and communication style, so that you feel comfortable
The people you might meet
Your team can include registered nurses, enrolled nurses, support workers and our allied health team, depending on your care plan.
If it does not feel like the right fit
Tell us. Feeling comfortable with the people who support you matters, and we will work with you to find a better fit.
Matching your care team: questions
Can I ask for a particular carer or type of carer?
You can tell us your preferences and we will do our best to accommodate them, depending on availability and the skills your care needs.
Ready to start? Call 1300 782 227 or start your journey online, and we will take you through each step of our care process.